Helpdesk System

FAQ 11

• More than one email address for a parent
• Can parents set appointments with all teachers, not just the ones they are linked to?
• How to restore an archived record (parent/student/teacher profiles)
• How to delete a conference
• Setting a mass break

View all 11

SLA 3

• Why PTC Wizard? Features
• PTC Wizard Support
• PTC Wizard: Who are we?

Upgrade Notes 1

• Important Information Once Your Account Has Been Upgraded

Google 0

General Integration Notes 1

• Integration Overview

Stand-alone Setup (None) 2

• Stand-alone Setup (None)
• Teacher file requirements

CSV Integration 5

• CSV Basics
• Creating and uploading CSV files
• Uploading CSV files with FTP
• Uploading Teams with CSV integration
• Introduction to CSV with Parent Registration

Infinite Campus 2

• Infinite Campus Introduction
• How to find the the login URL and App name for Infinite Campus Integration

Blackbaud SKY API 3

• Connecting to the Blackbaud SKY API
• Excluding Courses During Data Sync
• Blackbaud SSO (Single Sign On) Settings

Blackbaud troubleshooting 6

• Unable to synchronize information from Blackbaud
• New school year is not displayed under Advisory/Academic
• Parents\teachers cannot log in, 500 Server error
• Old information after performing a new sync
• Manually added a parent/teacher and they cannot login

View all 6

Zoom Integration 5

• Zoom App Installation Instructions
• Authorizing PTC Wizard to schedule Zoom Meetings for Teachers
• Making your meeting a Zoom Meeting - Parent Guide
• Hosting your PTC Wizard meetings on Zoom - a guide for teachers
• Uninstalling the Zoom Integration

eSchoolPlus+ by PowerSchool 2

• eSchoolPlus Basics
• Dynamic Links SSO

Finalsite 1

• Introduction to Finalsite Integration

SeniorSystems/MyBackpack 1

• Introduction

CSV with Parent Registration 0

General information 14

• Directory
• How to set up a conference
• Adding breaks for teachers
• Active and Archived Records in the Directory
• Email Confirmation and Reminder emails

View all 14

General troubleshooting 7

• After uploading CSV files, internal server error / data do not show
• Unable to add a teacher
• Conferences/teachers are not visible on the parent site
• Conference does not show up on the teacher site
• I need to add a new admin. How do I do it?

View all 7

Parent Site 8

• Registering as a new parent
• Your Meeting View
• Print/Email/Export
• Parent Walk-through Help
• Scheduling Meetings

View all 8

Teacher Site 5

• Your meeting view
• Teacher Walk-through Help
• Print, email, export
• Edit meeting types
• Adding meetings and breaks

Billing Information 5

• Pricing Policy
• Payment Methods
• PTC Wizard Form W9
• NYC Department of education Vendor ID (NYC DOE Vendor ID)
• Terms of Use Agreement

Privacy Policy 1

• Privacy Policy

Directory Listing 4

• Student Listing
• Parent Listing
• Teacher Listing
• Team Listing

Conferences 6

• Conferences Tutorial
• Modify Schedules Tutorial
• Attendees Tutorial
• Summary
• Useful Features while Creating a Conference

View all 6

Reports 1

• Reports

Integration 3

• NYC DOE
• Facts
• Temporary Passwords