Helpdesk System

General Integration Notes 1

• Integration Overview

Stand-alone Setup (None) 2

• Stand-alone Setup (None)
• Teacher file requirements

CSV Integration 4

• CSV Basics
• Creating and uploading CSV files
• Uploading CSV files with FTP
• Uploading Teams with CSV integration

Infinite Campus 2

• Infinite Campus Introduction
• How to find the the login URL and App name for Infinite Campus Integration

Blackbaud SKY API 3

• Connecting to the Blackbaud SKY API
• Excluding Courses During Data Sync
• Blackbaud SSO (Single Sign On) Settings

Blackbaud troubleshooting 6

• Unable to synchronize information from Blackbaud
• New school year is not displayed under Advisory/Academic
• Parents\teachers cannot log in, 500 Server error
• Old information after performing a new sync
• Manually added a parent/teacher and they cannot login

View all 6

Zoom Integration 5

• Zoom App Installation Instructions
• Authorizing PTC Wizard to schedule Zoom Meetings for Teachers
• Making your meeting a Zoom Meeting - Parent Guide
• Hosting your PTC Wizard meetings on Zoom - a guide for teachers
• Uninstalling the Zoom Integration

eSchoolPlus+ by PowerSchool 2

• eSchoolPlus Basics
• Dynamic Links SSO

Finalsite 1

• Introduction to Finalsite Integration

SeniorSystems/MyBackpack 1

• Introduction

CSV with Parent Registration 1

• Introduction to CSV with Parent Registration