Blackbaud troubleshooting
If you are unable to synchronize information from Blackbaud or any information is missing after synchronization: - Re-authorize SKY API (click on the to...
Tue, 26 Sep, 2023 at 5:21 PM
If the new school year is not displayed under Advisory/Academic: Please click on the circular arrow next to SKY API Terms Imported as shown on the scree...
Tue, 26 Sep, 2023 at 5:23 PM
If parents or teachers cannot log in to PTC Wizard through Blackbaud (500 Server error is displayed): Make sure that redirect URLs and Secret Keys for...
Tue, 17 Oct, 2023 at 5:40 AM
If you see the old information after performing a new synchronization: Make sure you have previously requested deletion of old data by contacting support...
Tue, 26 Sep, 2023 at 5:49 PM
Beware of creating new accounts manually if you have Blackbaud integration, as such accounts will not work properly. Please make sure that you add the ...
Mon, 23 Oct, 2023 at 10:07 AM
Selecting the correct connections Before performing synchronization, be sure to click the "Exclude Sections" button and exclude courses (if yo...
Tue, 26 Sep, 2023 at 5:53 PM