General troubleshooting
If all or some of your students/teachers/parents are not displayed on the admin portal after uploading the CSV files, please check the files for the followi...
Wed, 1 Nov, 2023 at 4:44 PM
If you add a teacher using Create New button and they do not show on the list, the reasons may be the following: There is an archived record of this te...
Tue, 6 Aug, 2019 at 10:28 AM
If a parent cannot see a list of available conferences to sign up on the parent portal, please check the following: 1) the reservation time is not in the f...
Thu, 9 Aug, 2018 at 9:04 AM
If a teacher cannot see a list of available conferences to view or sign up (if allowed to modify the schedule) on the teacher portal, please check the foll...
Tue, 10 Jul, 2018 at 9:46 AM
First of all, great question! PTC Wizard doesn't support adding multiple administrator accounts. If you already have an account, please share your ...
Wed, 1 Nov, 2023 at 10:24 AM
When trying to add a new teacher in PTC Wizard, some school administrators have reported receiving the following error message: > "Failed to ad...
Wed, 25 Oct, 2023 at 1:18 PM