General troubleshooting

After uploading CSV files, internal server error / data do not show
If all or some of your students/teachers/parents are not displayed on the admin portal after uploading the CSV files, please check the files for the followi...
Wed, 1 Nov, 2023 at 4:44 PM
Unable to add a teacher
If you add a teacher using Create New button and they do not show on the list, the reasons may be the following: There is an archived record of this te...
Tue, 6 Aug, 2019 at 10:28 AM
I need to add a new admin. How do I do it?
We currently don’t offer the option to add additional administrator accounts. However, if you’d like to grant admin access to another person, you’re welcome...
Thu, 18 Sep, 2025 at 11:58 AM
Cannot add a new teacher, Failed to add new teacher
When trying to add a new teacher in PTC Wizard, some school administrators have reported receiving the following error message:  "Failed to add new tea...
Wed, 17 Sep, 2025 at 12:35 PM
Troubleshooting Virtual Link Issues
If you are encountering issues with virtual meeting links not redirecting correctly - whether it is Zoom, Google Meet, or Microsoft Teams - this article wil...
Wed, 20 Nov, 2024 at 1:58 PM
Parents cannot book a meeting / The conference or teacher is not visible for parents
Parents can easily book meetings with teachers or teams through the portal by following the steps below: Step 1: parents log in to the Parent Portal us...
Tue, 16 Sep, 2025 at 12:13 PM
Conference does not show up on the teacher site / Teacher cannot see a conference
If a teacher does not see their schedule when logging into their account, and parents are unable to select this teacher for meetings, please check the follo...
Thu, 11 Sep, 2025 at 11:40 AM