When trying to add a new teacher in PTC Wizard, some school administrators have reported receiving the following error message:
> "Failed to add new teacher, try again later" <
Before attempting other troubleshooting steps, it's essential to check the archived records first. Sometimes, the system might not allow adding a new teacher if the teacher's details match those in the archived records.
Steps to Check Archived Records:
1. Log in to PTC Wizard with your administrator credentials.
2. Navigate to the "Teachers" section
3. Look for an option related to "Archived Records"
4. Once inside the archived section, use the "Search feature" to locate the teacher by their name, email, or any other relevant identifier.
5. If you find the teacher's details in the archived records:
a. Consider restoring them from the archive instead of creating a new record.
b. If you still want to create a new record, you might need to permanently delete the archived record first (Note: This action is irreversible, and all associated data will be lost).
6. If the teacher is not in the archived records, and you continue to face the issue, consider reaching out to the PTC Wizard support team. Please capture the error details, including screenshots, and note the steps you took leading up to the error. This will be beneficial if you need to escalate the issue.
We hope this article helps you resolve the error swiftly. If you require further assistance, please don't hesitate to contact our support team.
If scheduling were an Olympic sport, you'd be a gold medalist after reading this. Stay on top of your game with PTC Wizard!