There are a couple of common issues that schools may encounter when managing teacher schedules (All events -> Schedules) in PTC Wizard. Below, we explain these issues and provide guidance on how to resolve them.


1. Room numbers not updating after re-uploading teacher file

After re-uploading the teacher file, you may notice that the room numbers in the Directory have changed, but the Schedules tab still shows the previous rooms.


Please note: we recommend re-uploading files first, and then inviting teachers to the conference. The system keeps the room that was originally set for the teacher at the moment of invitation.


If you want the room numbers to update automatically from the Directory, you need to re-invite the teachers to the conference. To do this, please follow the steps below:

  • Uncheck the boxes next to their names -> Click Save

  • Check the boxes next to their names -> Click Save


Alternatively, you can manually update the room numbers on the Schedules tab.


2. No teachers are visible on the schedules tab / schedule tab is empty

This can happen for several reasons:

Data was not uploaded on the Integration tab:

  • Check your Teacher Directory to make sure teachers exist.

  • If not, you may need to sync the data on the Integration tab or upload a CSV file with teacher information.

No meeting type was selected for the conference:

  • Go to Advanced Settings (kindly refer to the screenshot 1) and ensure at least one meeting type is selected.

  • For detailed instructions, please refer to our article.

Timezone was not set for the school:

  • Click on your school name -> Account Settings -> Set the timezone to ensure schedules display correctly (kindly refer to the screenshot 2).


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Need Further Assistance?

If you did not find the necessary information in this article, please reach out to our Support Center for additional assistance at support@ptcwizard.com. We are here to help!