If a teacher does not see their schedule when logging into their account, and parents are unable to select this teacher for meetings, please check the following:
1. Ensure that the teacher has been invited to the relevant conference day. Without the invitation, their schedule will not appear. Go to All events -> Schedules -> Make sure the box next to the teacher is checked - Click Save.
2. Double-check that the teacher is using the correct login credentials. In some cases, teachers may have multiple or duplicate accounts, which can prevent them from accessing the correct schedule.
3. Make sure the reservation window for the conference is open. If the window has not yet opened - or is already closed - the schedule will not be visible.
4. Ensure that the teacher is accessing the system through the correct login link. If a teacher is associated with multiple schools, it is essential that they log in through the appropriate pathway to view the correct conference. This can be done by either using the direct link for the specific school, or district link, which provides access to conferences across all schools in the district.
If teacher continue to experience difficulties logging in after checking the above, please reach out to our Support Center at support@ptcwizard.com